Shipping policy

Shipping Policy

Last updated: September 5, 2026

At [Your Store Name], we carefully prepare and inspect every Seiko mod before it is shipped. Our goal is to make sure your order arrives safely, securely, and ready to wear.

Order Processing

Orders are typically processed and dispatched within [1-3] business days after payment has been confirmed.

As our watches may be individually assembled, tested, or prepared to order, some products may require additional processing time. If your order is expected to take longer than the stated processing time, we will contact you where appropriate.

Please note that business days exclude weekends and UK public holidays.

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where tracking is available.

Please allow up to 48 hours for tracking information to become active after dispatch.

Incorrect Delivery Information

Please make sure your delivery address is correct before completing your order.

We are not responsible for orders that are delayed or delivered incorrectly due to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been dispatched.

International Orders & Customs

International customers are responsible for any customs duties, import taxes, VAT, or other charges that may apply to their order upon arrival in the destination country.

These charges are determined by the relevant customs authority and are outside of our control.

Customs processing may also cause additional delivery delays.

Lost or Delayed Packages

If your tracking information shows that your package is delayed, please allow the carrier additional time to complete delivery.

If a package is confirmed as lost by the shipping carrier, please contact us and we will work with the carrier to resolve the issue.

A package marked as delivered by the carrier may require additional investigation before we can consider it lost.

Damaged Packages

Please inspect your order as soon as it arrives.

If your package arrives damaged, please take photographs of the packaging and the watch before opening or altering anything, and contact us as soon as possible.

This allows us to investigate the issue with the shipping carrier and determine the appropriate resolution.